In today’s fast-paced restaurant environment, kitchen display systems (KDS) are no longer a luxury—they are a necessity. A well-chosen KDS can significantly enhance efficiency, improve communication between front and back-of-house, and boost overall customer satisfaction. But with so many options on the market, how do you choose the right Kitchen Display System for Restaurant?
In this step-by-step guide, we’ll help you navigate the decision-making process so you can select the best kitchen order display system for your restaurant and take your operations to the next level.
Guide to Choose Choose the Right Kitchen Display System for Your Restaurant
Step1: Assess Your Restaurant’s Needs
The first step is clearly defining your needs since the same KDS that works for a small café will not work for the high volume restaurant.
Understanding Your Restaurant Type and Size
Different restaurants offer different things. You will have different requirements for your KDS based on the kind of restaurant you run. For example:
- Fast-Casual Restaurant- Speed is going to be the main thing for you. You are going to need a KDS that can turn tables fast and take many orders all at once.
- Fine Dining- You might need a KDS that’s strong on good order communication and will personalize complex dishes.
- Delivery-Focused Restaurant- Integration with online ordering platforms is probably critical to having one seamless service.
Order Volume and Flow
Look closely at your high points for peak hours in addition to order flow. A high-volume restaurant is going to need a significantly more robust system as opposed to what a smaller, boutique operation may require. You want to make sure the system you select for your KDS is engineered to stand up to times of maximum volume so it does not leave your kitchen staff drowning.
Here are Top 11 Benefits of a Kitchen Display System (KDS) for Your Restaurants. Read More
Step 2: Consider Integration with Existing POS Systems
One of the major considerations when choosing a KDS is how it interacts with your POS. A well-integrated KDS produces smooth running by constantly updating both the kitchen and front-of-house on the same orders in real time.
POS Compatibility
A kitchen display system must integrate seamlessly with your existing POS systems to avoid delays in communication and errors happening due to interface issues. Orders placed should appear on the KDS immediately, thereby eliminating the need to enter the order manually-a major source of human error as well as speeding up the processing time associated with orders.
Cloud vs. On-Premise Systems
Determine whether you want a cloud-based or on-premise system. Cloud-based KDS solutions provide a cloud-based system that offers real-time access to data, distant monitoring, and the ability to update without downtime. On-premise systems allow you a lot of control over data storage but do not offer the scalability of cloud options for most modern restaurants, so flexibility may be best if you are expanding or using off-premise dining solutions.
Step 3: Evaluate Key Features
When choosing a KDS it will pay to go more than the minimum when it comes to order management. Some of these advanced features make your kitchen speed up and make communication much better.
Touchscreen Interface
This is the human factor in the mix. Touchscreen interface has become de rigueur. The pressure they have to work under and the pressure they feel requires an interactive user-friendly system. Staff must be able to see orders in detail, then they can prioritize them effectively with customizable screens.
Real-Time Order Tracking
Such capability tracks orders in real time and can ensure a smooth kitchen schedule. A good KDS should update the orders from one prep stage to the next. Some even allow giving alerts when orders are being delayed, so nothing gets missed.
Order Prioritization and Color Coding
The various systems of organizing orders and color-coded ones make a difference in managing the busy kitchen. Such features enable chefs and kitchen staff to understand which orders to prioritize, set aside, keep on hold, and complete, ensuring that the workflow is efficiently managed and minimal errors are made.
Data Reporting and Analytics
A modern kitchen display system should be able to provide the most detailed reporting and analytics. By reviewing this data on order completion times, kitchen efficiency, or even what dishes are served the most, restaurant managers could make better decisions to ultimately improve restaurant operations. For example, you may find that certain menu items take far too long to be prepared and can thereby be changed on the fly.
Step 4: Factor in Durability and Reliability
Restaurant kitchens can be crazy; your KDS needs to be built tough enough to handle the heat-yes, literally.
Durability for Tough Kitchen Environments
A kitchen is a fast-paced, chaotic space, hot, humid, and carrying a risk of spills. The hardware you choose has to be built to withstand these conditions.
When you choose your KDS, look for systems that have waterproof screens, durable casings, and interfaces that are easy to clean so that your investment will last.
System Reliability
The system you choose should be recognized to be dependable. Downtime at peak service can cause huge delays and confusion so consider your provider offers robust customer support and maintenance services too.
Look for reviews and testimonials to ensure dependability before a final decision is made.
Step 5: Budgeting for Your Kitchen Display System
While price is not a factor to be considered in isolation, you should certainly identify one that is priced right and pays for itself over time.
Initial Investment vs. Long-Term Savings
Although expensive by itself, a good KDS can pay off the cost it represents through the reduction of food waste, service time, and customer satisfaction. When considering a comparison, envision ROI in the changes that will be noticed in efficiency and accuracy.
Comparing Price Points
You can get simple display systems designed specifically for small restaurants and stretch to high-end display systems, reporting, and cloud access. Compare these price points and weigh them versus what your needs are for your restaurant to find the best fit.
Additional Costs to Consider
Beyond the cost of hardware and software, ongoing maintenance and upgrade costs including subscription fees for cloud services should be considered. Make sure you’ve got a perspective of those costs in advance and then ongoing so you can make an informed decision.
Step 6: Scalability and Future-Proofing Your KDS
Your restaurant will not stay the same in perpetuity. Whether it is expansion or just bringing in new technologies, your KDS should keep up with you.
Choosing a KDS That Grows with Your Restaurant
Increase your volume of orders, and your KDS should be able to expand without much, if any, need for a complete redesign. Look for systems that can add features or additional terminals without introducing added complexity.
Future-Proofing for New Technology
Make the necessary adjustment to your KDS: To new technological discoveries such as AI, automation, and online ordering, your KDS must be adjusted. This future-proofs your system so that you do not need to undertake costly revision of your entire system to keep up with trends in the industry.
Step 7: Test Before You Buy
It may pay to test your KDS in the field before you make a final decision.
Pilot Programs and Demos
Many providers of KDS solutions can arrange pilot programs or even demos. Use this experience to test how the system will operate at the busiest times of day, say lunch or dinner or whatever time. Examine its functionality in order flow, intuitiveness of the user interface, and whether your employees like using it.
Staff Feedback
The needs of the kitchen staff are predominant as they would be the main users of this system daily. Ensure that the KDS chosen is a practical choice that your kitchen staff will appreciate and execute effortlessly. Take feedback during the trial period and consider the suggestions or recommendations of your team.
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Conclusion
When you choose a kitchen display system for your restaurant, you’re making a decision that impacts everything from kitchen efficiency to customer satisfaction. This includes assessing your needs, ensuring that the device is compatible with the POS, doing a detailed evaluation of its key features, considering its durability and reliability, determining what kind of budget it requires, planning for what happens at scale, and putting it through a test buy.
With the right KDS, a restaurant operation can change for the better. Do you expect a new business height out of it?
Ready to take your kitchen’s efficiency to the next level? Check what Online eMenu’s kitchen display systems have in store for your restaurant today or request a demo now!