What is the Ordering Suite?
The Ordering Suite is a channel-management layer — its job is to consolidate every digital order that could reach your restaurant into one inbox, print or hand it off downstream, and give you the marketing tools to bring those customers back. It is priced at ₹199/mo (or ₹1,990/yr) in India and $9/mo (or $90/yr) internationally.
What lives inside it:
- WhatsApp Business ordering — the customer chats, browses your menu inside WhatsApp, orders, and pays without ever leaving the thread.
- Food-aggregator sync — Swiggy + Zomato in India; Talabat + Noon + Deliveroo + Careem in the GCC and international markets.
- QR menu generator — one URL per table, scannable by any smartphone camera.
- Payments — UPI dynamic QR in India, Mada / Apple Pay / card in the GCC and international markets.
- Campaigns + loyalty + guest CRM — the retention layer on top of the ordering layer.
What it is not: it is not a traditional POS. It ships with a basic bill-print, but there is no multi-printer KOT routing (hot / cold / tandoor / bar), no live floor plan, and no recipe-costing / ingredient-level inventory. If those matter to you, you want the Desktop POS — or both. The Ordering Suite is designed for restaurants that already have a POS, or run billing-lite operations where a simple till and a printer are enough.
What is the Desktop POS?
The Desktop POS is a full on-premise Windows POS — the traditional counter software with everything a dine-in restaurant expects from an operational point-of-sale. It is priced at ₹4,999/yr in India and $150/yr internationally, as an annual licence rather than a monthly subscription.
What lives inside it:
- Billing — item grid, modifiers, splits, merges, discounts, voids.
- KOT (Kitchen Order Ticket) with multi-printer routing — hot kitchen, cold kitchen, tandoor, bar and dessert stations each get their own printer with only the relevant lines.
- Floor plan / table layout — visual dine-in workflow, table timers, transfer tab.
- Inventory + recipe-costing — stock deducted at the ingredient level as each item is sold; food-cost % reports run out of the box.
- Offline mode — service continues with no internet; sales sync when the connection returns.
- Local tax reports — GST (India), VAT (UAE), ZATCA e-invoicing (KSA).
What it is not: it is not cloud, not mobile, and not a channel manager. It runs on one Windows machine at your counter. There is no WhatsApp Business API, no direct Swiggy/Zomato/Talabat sync out of the box — those live in the Ordering Suite. If you need in-store operational depth and digital channels, you take both products; they share menu, guest CRM and loyalty balances automatically.
Side-by-side comparison
The two products overlap in almost nothing except the guest database and loyalty balance. Everything else — where they run, what they route, how they charge — is different by design. Use this table as the compressed version of the decision.
| Feature | Ordering Suite | Desktop POS |
|---|---|---|
| Best for | Digital-channel restaurants — cloud kitchens, small operators, home-based, restaurants already on a POS | Dine-in restaurants, casual dining, bars, chains needing a full counter POS |
| WhatsApp Business ordering | Yes — native | No |
| Aggregator sync | Swiggy, Zomato, Talabat, Noon, Deliveroo, Careem | No |
| QR menu | Yes — generator included | No |
| Payments | UPI (India), Mada / Apple Pay / card (International) | In-store card + cash only |
| Full POS billing | Basic — bill print, no modifiers depth | Yes — modifiers, splits, merges, voids |
| Multi-printer + KOT | No | Yes — station-level routing |
| Table plan | No | Yes — floor plan, timers, transfers |
| Inventory + recipe-costing | No — ingredient-level absent | Yes — recipe-costing engine |
| Offline mode | No — cloud, needs internet | Yes — fully offline capable |
| Runs on | Any browser / phone / tablet (cloud) | One Windows PC (on-premise) |
| Price | ₹199/mo · ₹1,990/yr (India) · $9/mo · $90/yr (Intl.) | ₹4,999/yr (India) · $150/yr (International) |
Not sure yet? Talk to a human.
Two products, three price points, a lot of gray area. If you would rather describe your operation and get a straight answer, WhatsApp us or scan the full pricing table on one page.
Take the Ordering Suite alone if…
The Ordering Suite is the right — and only — product for operations where digital channels are the whole game, and a full counter POS would be over-spec for how you actually take orders. Five scenarios where the Ordering Suite alone (₹199/mo · $9/mo) is enough:
- Single-outlet café using QR menus. Customers scan the QR at the table, order in WhatsApp, pay via UPI or Mada, and you print one bill. No waiter workflow, no floor plan needed. The Ordering Suite is exactly the shape of your business.
- Home-based cloud kitchen. You cook, you deliver. Orders arrive from WhatsApp direct customers and Swiggy/Zomato (or Talabat/Noon in the GCC) into a single inbox. There is no dine-in, so a floor plan is meaningless.
- Dhaba, roadside eatery or food kiosk wanting WhatsApp orders. You still take cash at the counter, but you want your regulars to order via WhatsApp for pickup or local delivery. The Ordering Suite gives you that channel for ₹199/month without changing how the counter operates.
- Restaurant already on Petpooja or another POS that wants cheaper aggregator + WhatsApp sync. Keep your existing POS for in-store billing. Add the Ordering Suite as the channel layer and campaigns engine. The two systems run in parallel.
- Food truck wanting a WhatsApp queue. Location changes daily. Customers WhatsApp to reserve their order, pay, and pick up when they arrive. No counter software needed beyond the confirmation screen on your phone.
Take the Desktop POS alone if…
The Desktop POS is the right — and only — product for operations where the counter is where the action happens, aggregators are a side-story or non-existent, and one-time annual licensing beats a monthly subscription. Five scenarios where the Desktop POS alone (₹4,999/yr · $150/yr) is enough:
- Dine-in restaurant with no aggregator play. You do not list on Swiggy, Zomato, Talabat or Careem — perhaps because your margins do not stretch to 25-35% commission, or your kitchen cannot handle two service modes. Every order is a waiter walking to a table. The Desktop POS is built for exactly that.
- Bar with tab management. A guest opens a tab at 8pm, adds five drinks over three hours, splits with three friends and leaves at 11. The Desktop POS handles table-based open bills, splits and merges natively. The Ordering Suite does not.
- Brunch spot needing a live floor plan. 40 covers, timed seatings, dietary flags at the table level. You need the visual floor plan with table timers so the host knows which tables are turning at 12:45 and which just sat.
- Restaurant in a no-internet-connectivity area. Rural India, remote GCC industrial zones, high-rise basements with dead cellular. The Desktop POS runs offline all day and syncs when connectivity returns. A cloud-only product would leave you unable to bill.
- Single Windows-friendly operator wanting one-time annual cost. Some operators simply prefer paying ₹4,999 once a year over ₹199 every month, especially in accounting terms — one line-item, no auto-renew surprises. If your operation matches a POS use-case, this is a rational choice.
Take both if…
The two products are designed to compose. When you take both, orders arriving through the Ordering Suite (WhatsApp, aggregators, QR scans) drop directly into the Desktop POS's KOT queue with the correct channel tag — no re-keying, no missed tickets. Five scenarios where taking both is the honest answer:
- Mid-size chain (3-15 outlets) running dine-in plus delivery. Each outlet needs the Desktop POS for its counter and kitchen. The chain needs the Ordering Suite for WhatsApp, aggregator sync and centralised campaigns across all outlets.
- Multi-station kitchen with digital channels. A casual-dining outlet with hot / cold / tandoor / dessert stations needs the Desktop POS's KOT routing. But it also lists on Swiggy and Zomato, and runs a WhatsApp loyalty programme — that half of the operation is the Ordering Suite.
- Cloud kitchen operating on Swiggy + Zomato + WhatsApp with recipe-costing. You could get by with just the Ordering Suite, but if you also need to track food cost % at the ingredient level to defend margins, add the Desktop POS for its recipe-costing engine.
- GCC restaurant with Talabat + walk-in dine-in. Walk-in guests get a table, a waiter and a bill via the Desktop POS. Talabat and Careem orders drop into the same KOT queue via the Ordering Suite. Reports consolidate across both channels.
- Fine-dining with WhatsApp reservations + full POS billing. Guests reserve, confirm and see the menu via WhatsApp (Ordering Suite). Service, floor plan, table timers and the bill split at the end run on the Desktop POS.
Pricing summary
All prices below are inclusive; there are no per-transaction fees on either product.
| Product | India price | International price |
|---|---|---|
| Ordering Suite | ₹199/month · ₹1,990/year | $9/month · $90/year |
| Desktop POS | ₹4,999/year | $150/year |
| Both, taken together | ₹1,990 + ₹4,999 = ₹6,989/year | $90 + $150 = $240/year |
Pick a product — or start with 15 minutes of advice
If you already know which product fits, go straight to pricing. If you would rather talk it through, WhatsApp us with a one-line description of your operation (outlet count, dine-in vs delivery mix, aggregator presence) and we will point at the right product — including "you do not need us right now."
Frequently asked questions
Is the Ordering Suite a POS?
Not in the traditional sense. The Ordering Suite is a channel-management layer — it takes WhatsApp Business orders, syncs Swiggy/Zomato (India) or Talabat/Noon/Deliveroo/Careem (International), generates QR menus, accepts UPI or Mada payments, and runs loyalty and campaigns. It includes basic billing, but no multi-printer routing, no floor plan, and no recipe-costing engine. If you need a real POS, take the Desktop POS.
Can I run a restaurant on just the Ordering Suite without a POS?
Yes, if you are a small operator, cloud kitchen, dhaba, home-based kitchen or single-outlet café. The Ordering Suite (₹199/mo · $9/mo) handles WhatsApp orders, aggregator orders, QR-menu dine-in, payments and a basic bill print. Where it falls short is multi-station kitchens with separate hot/cold/tandoor printers, table-service dining with a live floor plan, and bars that need tab-management — all cases where you should add the Desktop POS.
Does the Desktop POS include WhatsApp ordering?
No. The Desktop POS is a full on-premise Windows POS focused on in-store operations — billing, KOT, multi-printer routing, table plan, inventory and recipe-costing. WhatsApp Business ordering and aggregator sync live in the Ordering Suite. If you want both, you take both products, and the Ordering Suite feeds orders into the Desktop POS's KOT queue automatically.
Can I upgrade from Ordering Suite to Desktop POS later?
Yes. They are separately priced products — you can start on the Ordering Suite (₹199/mo · $9/mo) and add the Desktop POS (₹4,999/yr in India · $150/yr International) whenever your operation grows into a real POS use-case. Menu, guest CRM and loyalty balances carry across; you don't migrate — the two products share the same customer database.
What if I have Petpooja or another POS already — can I still use the Ordering Suite?
Yes, and this is one of the most common Ordering Suite deployments. Keep your existing POS (Petpooja, Foodics, POSist, whatever) for in-store billing, add the Ordering Suite (₹199/mo · $9/mo) as your WhatsApp + aggregator channel layer. You get direct-channel WhatsApp orders, QR menus, loyalty and campaigns without ripping out your POS. The two systems run in parallel.
Does the Desktop POS work offline?
Yes — that's a core reason to choose the Desktop POS. It runs entirely on a Windows machine on your counter. Billing, KOT printing, table plan and receipts work with zero internet. When the connection returns, sales are synced up. The Ordering Suite, by contrast, is cloud-based and needs internet to receive WhatsApp and aggregator orders.
Do both products share data if I use them together?
Yes. Menu, prices, tax setup, guest CRM and loyalty balances are shared. Orders arriving through the Ordering Suite (WhatsApp, Swiggy, Zomato, Talabat, Noon, Deliveroo, Careem, QR) drop directly into the Desktop POS's KOT queue with the correct table/channel tag. Reports consolidate across in-store and digital channels.
Which one has more features?
They solve different problems, so the answer depends on what you're counting. The Desktop POS has deeper in-store features — multi-printer KOT routing, floor plan, recipe-costing, offline mode, GST/VAT/ZATCA reports. The Ordering Suite has deeper channel features — WhatsApp Business API, aggregator sync across seven platforms, QR-menu generator, campaigns and loyalty. Neither is a superset of the other. The right question isn't which has more features — it's which set of features matches how you actually run.