How do customers order food via WhatsApp?
Customers scan a QR code or tap a restaurant link, which opens an interactive menu inside WhatsApp. They browse, add items, pay securely, and receive real-time updates — all without leaving WhatsApp.
Customers chat. The bot replies in your brand voice — sends item cards, captures the order, takes payment, and prints the KOT in your kitchen. No app to download. No commission to anyone.
No app. No download. No login. Customers stay inside WhatsApp from start to finish — and orders land in your kitchen the second they're confirmed.
Customer scans the table QR, taps your Instagram bio link, or clicks "Order on WhatsApp" from your website.
An interactive menu loads inside WhatsApp — categories, photos, prices, modifiers. Bilingual on day one.
Customer adds items, picks delivery or dine-in, and pays with Mada, STC Pay, Apple Pay or card — all in chat.
The KOT prints in your kitchen instantly. Customer receives real-time updates: confirmed → preparing → out for delivery.
Every feature your team needs to run WhatsApp ordering at scale — without bolt-ons, third-party apps, or per-message fees.
Meta-verified. Green tick on your business name. No third-party gateway tax.
Items render as rich cards inside chat — image, price, "+ Add" buttons. Far higher conversion than text menus.
Mada, STC Pay, Apple Pay, Visa, Mastercard, cash on delivery. Payment link or in-chat checkout.
Bilingual menus on day one. RTL layout natively supported. Hindi menus for the India market.
Push offers, new dishes, and reminders to opted-in customers. 98% open rate vs 22% email.
Every order builds a CRM profile. Spend, frequency, favourites — fed back into WhatsApp campaigns.
Greetings, FAQs, business hours — answered automatically in your brand voice. Hand off to a human anytime.
WhatsApp orders land in the same POS queue as dine-in and aggregator orders. KOT prints to the right station.
WhatsApp ordering is live and battle-tested across the GCC and India. Local payment gateways, local language, local compliance — built in.
Customers scan a QR code or tap a restaurant link, which opens an interactive menu inside WhatsApp. They browse, add items, pay securely, and receive real-time updates — all without leaving WhatsApp.
No. WhatsApp ordering works entirely inside WhatsApp — no separate app download, no account creation, no login required. If the customer has WhatsApp, they can order instantly.
Online eMenu's WhatsApp ordering supports Mada (Saudi Arabia), STC Pay, Apple Pay, Visa, Mastercard, KNET, NaPS, BenefitPay, ThawaniPay, UPI (India), and cash on delivery. Payment is completed securely inside the WhatsApp chat or via a one-tap payment link.
Yes. Online eMenu's WhatsApp Business ordering is live across all GCC markets — UAE, Saudi Arabia, Kuwait, Qatar, Bahrain, and Oman — plus India and Egypt. Arabic, English, and Hindi menus are all supported on day one.
Most restaurants are live within 48 hours. Our team handles WhatsApp Business API setup, Meta verification, payment gateway integration, and menu import. You focus on running the floor.
Every WhatsApp order lands in the same POS queue as dine-in and aggregator orders. The KOT prints to the right kitchen station automatically — pizza items to the pizza printer, bar items to the bar. No tablet juggling, no manual entry.
We handle WhatsApp Business API setup, Meta verification, payment integration, and menu import. You handle the customers walking in.