WhatsApp Ordering · End-to-end pipeline

From a customer's WhatsApp
straight to your POS.

One real-time pipe. No retyping. No bots that lose context. Watch it happen below.

Go4WhatsUp Cloud Bridge
Your POS & KDS
M
Mocha Café
online
Cappuccino x2 ☕
Pickup at 12:2012:06 ✓✓
Got it! ₹540 total. Pay below ↓12:06
💳 Pay ₹540UPI · Cards · Wallets12:06
✅ Paid · cooking now12:07
Go4WhatsUpWhatsApp Business API
pos.onlineemenu.com
Live
Live orders · 3 active
#1834 · Aishwarya K. Pickup · 2× Cappuccino
NEW
₹540
#1833 · Mohd. Faraz Dine-in · Table 5
COOKING
₹890
#1832 · Priya S. Delivery · 6.2 km
READY
₹1,240
KDS KOT printed
Start free trial Talk to sales
0% commission 98% open rate Live in 48 hours Arabic + English
The whole flow, both sides

Same order. Two screens.
No gap in between.

The five steps below happen in real time. The customer sees the left column. Your team sees the right column. Nothing is manually retyped, ever.

Customer (on WhatsApp)
Restaurant (in POS / KDS)
1
Scans table QR or taps your WhatsApp link
A "Hi! See our menu" message pre-fills. They tap send, your number gets the message. No app install.
1
QR scan counted in analytics
Your dashboard records the scan: time, table, repeat customer or new. Useful for staffing and table turn data.
2
Receives auto-reply with menu link
Within a second they see the live menu — photos, prices, allergens, available add-ons. Arabic or English based on their phone.
2
Menu is auto-synced from your POS
When you 86 an item, it disappears from WhatsApp in real time. No separate menu to maintain.
3
Builds cart inside the chat
Adds items, customises (no onions, extra cheese), picks dine-in / pickup / delivery. Sees the running total live.
3
Order appears in POS queue, KOT prints
Order lands in the POS marked "WhatsApp · Table 5 · 2 items". KDS lights up in the kitchen. KOT printer fires. Zero retyping.
4
Pays in WhatsApp with one tap
A secure pay-link appears. Customer picks UPI / Mada / STC Pay / Apple Pay / Card. Payment confirms inside the chat.
4
Payment auto-reconciles to your sales report
No "Did the WhatsApp customer pay?" question at close. Settlements land in the same daily report as POS card sales.
5
Gets ETA, status, and "ready" ping
"We've got it · 12 min" → "Cooking" → "Ready, head over". For delivery, live tracking link. Optional post-meal "how was it?" message.
5
Status pushed automatically from KDS
As your chef hits "preparing" / "ready", customer is notified inside WhatsApp. No SMS, no waitstaff running across the floor.
What the customer sees

Three taps from hungry to ordered.

Real screens, real flow. Notice: no signup, no app, no email confirmation. Pure WhatsApp.

Step 1 · Discover Pre-filled "see our menu" message → instant menu reply
Step 2 · Order Cart auto-built from chat · customisations preserved
Step 3 · Pay & receive One-tap pay · auto-updates on prep + ready
What the restaurant sees

Same order. Inside your POS.

The order arrives tagged with a WhatsApp icon. KDS lights up. KOT prints. Status updates push back to the customer automatically.

pos.onlineemenu.com / orders
Live
LIVE ORDERS · 3 active
#1834 · Aishwarya K. Pickup · 2× Cappuccino, 1× Banana bread
New
₹540
#1833 · Mohd. Faraz Dine-in · Table 5 · 3 items
Cooking
₹890
#1832 · Priya S. Delivery · 4 items · 6.2 km
Ready
₹1,240
Live order queue Every WhatsApp order tagged with the green icon. No retyping.
Kitchen Printer · KOT
11:27 AM
via WhatsApp
MOCHA CAFÉ
KOT · Order #1834
12:07 PM · 8 May 26
2× Cappuccinoextra hot
1× Banana bread
Pickup · 12:20Aishwarya
Paid · UPI₹540
KOT prints automatically Same ticket format as your dine-in orders. Marked "via WhatsApp".
How it's wired

No bolted-on bot.
One real-time pipeline.

The WhatsApp side is powered by Go4WhatsUp (our official WhatsApp Business API partner) and connects directly into Online eMenu POS. Same backend as your dine-in and aggregator orders.

Customer's phone

WhatsApp Business chat

Customer chats with your verified business number. Green tick. No bot disclaimer needed — looks like a real person.

  • Messages in / out
  • Payment link tap
  • Live ETA + tracking

Cloud bridge

Go4WhatsUp + Online eMenu

Verifies WhatsApp Business API, routes the order in real time to your POS, pushes status updates back via WhatsApp.

  • WABA verification + green tick
  • Menu sync from POS
  • Payment gateway routing
  • CRM + broadcast campaigns

Inside your restaurant

POS · KDS · Printer · Dispatch

The order looks identical to a dine-in order, except for a WhatsApp icon. KDS lights up, KOT prints, delivery dispatch fires if needed.

  • Order in POS queue
  • Kitchen display + KOT print
  • Auto-dispatch to your rider or Talabat / Porter
  • Daily sales report rollup

↑ Two-way pipe · everything stays in sync, in real time ↑

Where it shines

One channel. Four order modes.

Same chat thread, different journey. Your customers don't switch apps — and you don't switch dashboards.

Dine-in (Table QR)

Customer scans the table tent → orders from their seat → server doesn't need to take the order. Higher table turn, fewer errors.

Pickup

Order from home, walk in and grab. Pre-paid. No queue. Great for office cafés, coffee runs, and lunch rushes.

Delivery

Your own delivery boy, or auto-dispatch to Talabat / Porter / Dunzo. Customer gets a live tracking link inside WhatsApp.

Catering / group pre-orders

Customer picks a date + headcount, sees the catering menu, pays a deposit. Order shows up in your POS scheduled for the day.

vs. the alternatives

Why this beats aggregators
and your own app.

The numbers are unforgiving. Aggregators take 25–35%, custom apps cost a fortune and 80% of customers never install them. WhatsApp is already on every phone.

vs Talabat / Zomato / UberEats

Aggregators
Commission0% (vs 25–35%)
Customer dataYou own it
Repeat orderingOne-tap
BrandingYour name, your tick
Discount warsNo race to the bottom

vs Your own mobile app

Custom apps
Build cost₹0 vs ₹4–8 lakh
Customer installNot needed
Push notification98% open rate
Apple / Play StoreNo approval cycle
Time to live48 hrs vs 12 weeks

vs SMS / Email marketing

Old broadcast
Open rate98% vs 20%
Read timeUnder 5 min
Reply rate40%+
Per-message costLower than SMS
Spam folderDoesn't exist
In the box

Everything you need.
Nothing else to buy.

Included with every Growth and Chain plan. No per-message overages on Online eMenu side — only WhatsApp's own conversation pricing.

WhatsApp Business API setup & green-tick verification
Live menu sync from your POS catalogue
Order routing → POS, KDS & printer
Payment links: UPI, Mada, STC Pay, Apple Pay, Cards
Auto status updates: cooking → ready → delivered
Customer database + visit history
Broadcast campaigns (offers, new menu, birthdays)
Reorder shortcuts ("My usual")
Arabic + English auto-detect
Table QR codes (one per table, printable)
Analytics: scans, conversion, repeat rate
GDPR / DPDP / Saudi PDPL compliant
Setup, end to end

Live in 48 hours.
Not 48 days.

Most restaurants take their first WhatsApp order on day 2. The only thing that can slow it down is WhatsApp's own verification queue — and we help fast-track that.

1
Day 1 · morning

Apply for the WhatsApp Business API (WABA) number

We run the application on your behalf. You sign one Facebook Business Manager form. Verification typically clears the same afternoon.

2
Day 1 · afternoon

15-min connection call

We link your WhatsApp number to your Online eMenu POS, set greeting messages, and turn on the menu sync. Done over WhatsApp video.

3
Day 2 · morning

Menu & payment setup

Menu auto-imports from your POS. You upload optional photos. Connect a payment gateway (Razorpay, Telr, PayTabs, Network International, Stripe — your choice).

4
Day 2 · afternoon

First test order, go live

We place a test order from a real phone. KOT prints. You print and put up the table QR codes. Send the launch broadcast to your existing customer list.

FAQ

The eight questions you'll ask next.

Do I need to use my personal WhatsApp number?
No. You get a dedicated WhatsApp Business API (WABA) number — usually your existing landline or a fresh mobile. Your staff don't see customer chats on their personal phones. Everything lives inside the Online eMenu dashboard.
What's the difference between WhatsApp Business app and WhatsApp Business API?
The free "Business app" is for one person on one phone. The Business API (what we set up) is the proper backend connection — multiple agents, automation, integration with your POS, broadcast campaigns, and the green verified tick. You need API for serious restaurant ordering.
Do I still need Talabat / Zomato / UberEats?
For new-customer discovery — yes, they're still useful. But every repeat order should ideally move to WhatsApp, where you pay 0% commission. Many of our restaurants nudge first-time aggregator customers to WhatsApp with a coupon. Within 3 months, 40–60% of orders shift over.
How much does WhatsApp itself charge per message?
WhatsApp charges per "conversation" (a 24-hour window). Service replies (when the customer messages first) are free. Business-initiated marketing messages cost ~₹0.80–1.20 in India, ~AED 0.30–0.45 in the UAE. Order-related notifications inside an active conversation: free.
Can customers from any country order?
Yes. WhatsApp is global. We've set up restaurants serving customers in 30+ countries from one WABA number. Just make sure your payment gateway supports the currencies you want to accept.
How do refunds work?
From the POS, you mark the order as refunded. Money goes back through the original payment gateway (UPI, Mada, card). The customer gets an automatic WhatsApp confirmation. Refund timing depends on the gateway — usually 3–7 working days.
Can I send broadcast offers?
Yes — with two caveats. You can only message customers who've opted in (and they opt in automatically when they place an order). And marketing-template messages need to be pre-approved by WhatsApp (24–48 hr review). We handle the approvals.
Is this GDPR / DPDP / Saudi PDPL compliant?
Yes. Customer data is stored in the region you operate from (EU servers for European customers, AWS Mumbai for India, AWS Bahrain for GCC). Customers can request deletion. Conversations are encrypted end-to-end by WhatsApp.
Ready when you are

Take your first WhatsApp order this week.

14-day free trial. No credit card. We'll handle the WhatsApp Business API verification so you don't have to.

Start free trial Try live POS demo WhatsApp our team